Shipping policy
Shipping Policy
At Kate Ruby & Rose, we carefully package each order with love and care to ensure your pieces arrive beautifully and safely.
Australia Shipping
We offer Australia-wide shipping via Australia Post.
- Standard Shipping: Flat rate of $10 AUD for orders under $100 AUD
- Express Shipping: Flat rate of $15 AUD
- Free Standard Shipping: Available on all Australian orders over $100 AUD
Estimated delivery times are provided at checkout and may vary depending on your location.
New Zealand Shipping
We are delighted to now offer shipping to New Zealand.
- Flat Rate Shipping to New Zealand: $25 AUD
- Free Shipping to New Zealand: Available on orders over $200 AUD
International delivery times may vary depending on location and customs processing.
Please note that customers are responsible for any customs duties, taxes, or import charges that may apply within their country.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your parcel using the provided tracking number via the Australia Post website.
Damaged or Lost Parcels
While we take great care to ensure your order arrives safely, Kate Ruby & Rose is not responsible for delays, damages, or losses incurred during transit. If your parcel arrives damaged or appears lost, please contact us as soon as possible so we can assist you.
Contact Us
If you have any questions regarding shipping or need assistance with your order, please contact us at: