General

Do you have a store I can visit?

We operate exclusively online for convenient shopping from the comfort of your home.

Are your products made sustainably?

We're committed to sustainability and source natural ecofriendly products whenever possible.

How can I contact customer support?

Feel free to email info@katerubyandrose.com.au. We aim to respond to your enquiry within 24 hours.

Returns & Shipping

What is your return policy?

Please refer to our returns page here.

Do you offer free shipping?

Yes we do on orders over $100

How long will it take for my order to be processed?

We just need a day to get your order processed and it will be on it's way to you the very next business day. Just a heads up though, orders received on Fridays, weekends and Public Holidays will be shipped the next available business day.

Where are orders being shipped from?

Your order will be shipped from Sydney, NSW Australia. Orders are shipped within one business day of being processed (excluding weekends, NSW public holidays)